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Onboarding Team
Onboarding Team
Switching platforms is a complex process, we know that. That's why we aren't just going to hand you a login and wish you luck. We'll walk beside you through the entire process, learning how your school operates and building a plan that makes sense for your world.
Many of us on the onboarding team have a background in education-based athletics, so we understand all the stresses of a normal school year, and the extra headaches that activities management software migration can bring.
Kickoff Calls
A real human conversation with you to learn how your school runs, walk through the support resources available to you, and get your onboarding plan started.
Custom Learning Plans
A structured learning path built around the tools you care about — with short videos, hands-on practice, and new features unlocked as you're ready.
Data Migration
We guide you through getting your programs, venues, and opponents set up in Bound. New partners often bring their first season of events over too, so they're not starting from an empty calendar.
How long does the switch actually take, from signing to being live?
It depends on when you sign and how much you're taking on. A common pattern: schools that sign mid-year use the spring to learn the software and build fall schedules, then go live over the summer. Others move faster. You and your onboarding lead set a target date, and training gets paced backward from it.
Do we have to migrate all our existing data ourselves, or does Bound do that?
Neither, really — it's split. You know your programs, venues, and opponents better than we do, so you provide those in a format we give you. From there, our team does the building, including matching your opponents against schools already in Bound so you're not hitting dead ends mid-schedule. Your first season of events can come over the same way, though some ADs prefer to enter it themselves as a way to learn the scheduling tools.
Will our staff and coaches need training?
Yes, that's why your onboarding plan includes coach-specific videos and walkthroughs that you can share with your staff — either the full set or individual resources based on what each coach needs. Your onboarding lead trains you directly, and as your coaches start using the platform, they've got the same help docs and in-app support your whole school has access to.
Can we get onboarded during the school year? Does that create a gap in operations?
Actually, most schools do it this way. You keep running your current system while you learn Bound alongside it, setting things up and practicing without anything going public before you're ready. By the time you go live, you've had months in the platform. The switch is closer to flipping a light on than starting over.
