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Onboarding Team
Onboarding Team
Switching platforms is a complex process, we know that. That's why we aren't just going to hand you a login and wish you luck. We'll walk beside you through the entire process, learning how your school operates and building a plan that makes sense for your world.
Many of us on the onboarding team have a background in education-based athletics, a few of us coming straight from admin-assistant roles at high schools just like yours. We understand all the stresses of a normal school year, and the extra headaches that activities management software migration can bring.
Kickoff Calls
A short conversation to learn how your school runs, walk through every support resource live on screen, and send you home with your onboarding plan and data folder ready to go.
Custom Learning Plans
A structured learning path built around the tools you care about — with short videos, hands-on practice, and new features unlocked as you're ready.
Check-Ins On Your Terms
Reach out however works best; schedule a meeting, send an email, make a quick call, or message us right from the app.
Data Migration
Your programs, venues, and opponents are set up for you — and your first season of events can be imported so you're not starting from scratch.
Your onboarding lead gets to know your setup, confirms your account details on screen, and walks you through every way to get help; their direct line, in-app chat, the help doc library, and Bound Academy. Before the call wraps, your personalized onboarding plan and data migration folder both land in your inbox.
Your onboarding lead builds a plan around what you actually want to use — if you're focused on scheduling and contracts, that's where it starts. Each step pairs a short video with a real task so you're doing, not just watching. New tools are only added when you're comfortable with what came before, and your onboarding lead keeps an eye on progress behind the scenes so they can check in if you get stuck.
There's no set meeting cadence. Some ADs book weekly check-ins, others save up questions for one session, and some prefer email or the in-app chat without leaving what they're working on. Sessions run anywhere from a five-minute quick fix to a full deep dive — whatever you need that day. And behind the scenes, your onboarding lead and the support team work together, so no matter who you reach, the whole team has your back.
You watch a few short videos on how Bound organizes programs, then fill out four simple spreadsheets — programs, co-ops, venues, and opponents. Our team enters everything, checks your opponent list against the system, and creates any missing schools in advance so you don't hit a dead end during scheduling. We can also import your first season of events to give you a real schedule to work with right away — or you can enter them yourself to learn as you go.
How long does the switch actually take, from signing to being live?
You set the go-live date, and we pace everything around it. Most schools sign during the school year and use the spring to learn the software and build out their fall schedules — going fully live by July or August. Some move faster depending on how many tools they're adopting. Your onboarding lead uses your target date to map out training so nothing feels rushed and you're confident by the time you switch over.
Do we have to migrate all our existing data ourselves, or does Bound do that?
It's a partnership. You fill out a few simple spreadsheets — your programs, venues, co-ops, and opponents — and our team enters everything into the system for you. We also check your opponent list against our database and create any missing schools in advance. Your first season of events can be imported too, or you can enter them yourself if you'd rather learn by doing. You handle the info, we handle the setup.
Will our staff and coaches need training?
Your onboarding plan includes coach-specific videos and walkthroughs that you can share with your staff — either the full set or individual resources based on what each coach needs. Your onboarding lead trains you directly, and as your coaches start using the platform, they've got the same help docs and in-app support your whole school has access to. Support doesn't stop at go-live either — it carries over once people are using it day to day.
Can we get onboarded during the school year? Does that create a gap in operations?
Absolutely. Most schools sign during the school year and learn Bound in the background while still running their current system. You can practice building schedules and entering events without anything going public — no one sees it until you're ready. When your go-live date hits, you've already been working in the platform for months, so the switch feels like flipping a light on, not starting over.
