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ONBOARDING
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ONBOARDING
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Emma
Emma
Onboarding Lead
New Switch to Bound Graphic (7)-1

Onboarding Team

Onboarding Team

Switching platforms is a complex process, we know that. That's why we aren't just going to hand you a login and wish you luck. We'll walk beside you through the entire process, learning how your school operates and building a plan that makes sense for your world. 

Many of us on the onboarding team have a background in education-based athletics, a few of us coming straight from admin-assistant roles at high schools just like yours. We understand all the stresses of a normal school year, and the extra headaches that activities management software migration can bring.

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Kickoff Calls

A short conversation to learn how your school runs, walk through every support resource live on screen, and send you home with your onboarding plan and data folder ready to go.

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Custom Learning Plans

A structured learning path built around the tools you care about — with short videos, hands-on practice, and new features unlocked as you're ready.

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Check-Ins On Your Terms

Reach out however works best; schedule a meeting, send an email, make a quick call, or message us right from the app.

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Data Migration

Your programs, venues, and opponents are set up for you — and your first season of events can be imported so you're not starting from scratch.

How long does the switch actually take, from signing to being live?

You set the go-live date, and we pace everything around it. Most schools sign during the school year and use the spring to learn the software and build out their fall schedules — going fully live by July or August. Some move faster depending on how many tools they're adopting. Your onboarding lead uses your target date to map out training so nothing feels rushed and you're confident by the time you switch over.

Do we have to migrate all our existing data ourselves, or does Bound do that?

It's a partnership. You fill out a few simple spreadsheets — your programs, venues, co-ops, and opponents — and our team enters everything into the system for you. We also check your opponent list against our database and create any missing schools in advance. Your first season of events can be imported too, or you can enter them yourself if you'd rather learn by doing. You handle the info, we handle the setup.

Will our staff and coaches need training?

Your onboarding plan includes coach-specific videos and walkthroughs that you can share with your staff — either the full set or individual resources based on what each coach needs. Your onboarding lead trains you directly, and as your coaches start using the platform, they've got the same help docs and in-app support your whole school has access to. Support doesn't stop at go-live either — it carries over once people are using it day to day.

Can we get onboarded during the school year? Does that create a gap in operations?

Absolutely. Most schools sign during the school year and learn Bound in the background while still running their current system. You can practice building schedules and entering events without anything going public — no one sees it until you're ready. When your go-live date hits, you've already been working in the platform for months, so the switch feels like flipping a light on, not starting over.

NEXT — STAGE III
FOUNDATIONS
NEXT — STAGE III
FOUNDATIONS